{"id":9467,"date":"2025-06-20T15:37:49","date_gmt":"2025-06-20T15:37:49","guid":{"rendered":"https:\/\/wasipai.com\/?page_id=9467"},"modified":"2025-06-24T03:47:24","modified_gmt":"2025-06-24T03:47:24","slug":"complaints-book","status":"publish","type":"page","link":"https:\/\/wasipai.com\/es\/complaints-book\/","title":{"rendered":"Libro de Reclamaciones"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"9467\" class=\"elementor elementor-9467\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-de2f269 e-flex e-con-boxed e-con e-parent\" data-id=\"de2f269\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-553f039 e-con-full e-flex e-con e-child\" data-id=\"553f039\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-838c410 elementor-widget elementor-widget-html\" data-id=\"838c410\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n  <h3>Libro de Reclamaciones \u2013 WASIPAI<\/h3>\n  <p>De acuerdo a lo establecido en el C\u00f3digo de Protecci\u00f3n y Defensa del Consumidor, <b>WASIPAI S.A.C.<\/b> pone a disposici\u00f3n de sus usuarios un Libro de Reclamaciones virtual.<\/p>\n  <p>Al ingresar sus datos en el formulario, usted acepta el tratamiento de sus datos personales para la atenci\u00f3n de su reclamo, conforme a nuestra <a href=\"https:\/\/wasipai.com\/es\/politicas-de-privacidad\/\" target=\"_blank\">pol\u00edtica de privacidad<\/a>.<\/p>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-276cac4 e-flex e-con-boxed e-con e-parent\" data-id=\"276cac4\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-9297033 e-con-full e-flex e-con e-child\" data-id=\"9297033\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ad7fe33 elementor-widget elementor-widget-shortcode\" data-id=\"ad7fe33\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f9472-o1\" lang=\"es-ES\" dir=\"ltr\" data-wpcf7-id=\"9472\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/es\/wp-json\/wp\/v2\/pages\/9467#wpcf7-f9472-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Formulario de contacto\" novalidate=\"novalidate\" data-status=\"init\" data-trp-original-action=\"\/es\/wp-json\/wp\/v2\/pages\/9467#wpcf7-f9472-o1\">\n<div style=\"display: none;\">\n<input type=\"hidden\" name=\"_wpcf7\" value=\"9472\" \/>\n<input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.0.6\" \/>\n<input type=\"hidden\" name=\"_wpcf7_locale\" value=\"es_ES\" \/>\n<input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f9472-o1\" \/>\n<input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/>\n<input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/div>\n<div class=\"libro-reclamaciones\">\n\t<h3>Formulario de Reclamaci\u00f3n\n\t<\/h3>\n\t<p><b>Fecha de Reclamo:<\/b> dd\/mm\/aaaa\n\t<\/p>\n\t<h3>Datos del reclamante\n\t<\/h3>\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"tipo-documento\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"tipo-documento\"><option value=\"DNI\">DNI<\/option><option value=\"Carn\u00e9 de extranjer\u00eda\">Carn\u00e9 de extranjer\u00eda<\/option><option value=\"Pasaporte\">Pasaporte<\/option><\/select><\/span>\n\t<\/p>\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"numero-documento\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"N\u00famero de documento\" value=\"\" type=\"text\" name=\"numero-documento\" \/><\/span>\n\t<\/p>\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"nombres\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Nombres\" value=\"\" type=\"text\" name=\"nombres\" \/><\/span>\n\t<\/p>\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"apellidos\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Apellidos\" value=\"\" type=\"text\" name=\"apellidos\" \/><\/span>\n\t<\/p>\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Correo electr\u00f3nico\" value=\"\" type=\"email\" name=\"email\" \/><\/span>\n\t<\/p>\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"telefono\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-tel\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Tel\u00e9fono\" value=\"\" type=\"tel\" name=\"telefono\" \/><\/span>\n\t<\/p>\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"direccion\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Direcci\u00f3n\" value=\"\" type=\"text\" name=\"direccion\" \/><\/span>\n\t<\/p>\n\t<h3>En caso de ser menor de edad:\n\t<\/h3>\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"nombres-apoderado\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" placeholder=\"Nombres del apoderado\" value=\"\" type=\"text\" name=\"nombres-apoderado\" \/><\/span>\n\t<\/p>\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"apellidos-apoderado\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" placeholder=\"Apellidos del apoderado\" value=\"\" type=\"text\" name=\"apellidos-apoderado\" \/><\/span>\n\t<\/p>\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"email-apoderado\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-text wpcf7-validates-as-email\" aria-invalid=\"false\" placeholder=\"Correo electr\u00f3nico del apoderado\" value=\"\" type=\"email\" name=\"email-apoderado\" \/><\/span>\n\t<\/p>\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"telefono-apoderado\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-text wpcf7-validates-as-tel\" aria-invalid=\"false\" placeholder=\"Tel\u00e9fono del apoderado\" value=\"\" type=\"tel\" name=\"telefono-apoderado\" \/><\/span>\n\t<\/p>\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"direccion-apoderado\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" placeholder=\"Direcci\u00f3n del apoderado\" value=\"\" type=\"text\" name=\"direccion-apoderado\" \/><\/span>\n\t<\/p>\n\t<h3>Informaci\u00f3n general\n\t<\/h3>\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"producto-servicio\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" placeholder=\"Producto o servicio contratado\" value=\"\" type=\"text\" name=\"producto-servicio\" \/><\/span>\n\t<\/p>\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"monto\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" placeholder=\"Monto reclamado (S\/)\" value=\"\" type=\"text\" name=\"monto\" \/><\/span>\n\t<\/p>\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"descripcion\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Descripci\u00f3n\" name=\"descripcion\"><\/textarea><\/span>\n\t<\/p>\n\t<h3>Detalle del reclamo\n\t<\/h3>\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"tipo-reclamo\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"tipo-reclamo\"><option value=\"Reclamo\">Reclamo<\/option><option value=\"Queja\">Queja<\/option><\/select><\/span>\n\t<\/p>\n\t<p><b>Reclamo:<\/b> Disconformidad relacionada a los productos y\/o servicios.\n\t<\/p>\n\t<p><b>Queja:<\/b> Disconformidad no relacionada a los productos y\/o servicios o malestar respecto a la atenci\u00f3n.\n\t<\/p>\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"detalle\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Detalle de la reclamaci\u00f3n\" name=\"detalle\"><\/textarea><\/span>\n\t<\/p>\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"acciones\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" placeholder=\"Acciones adoptadas por el proveedor\" name=\"acciones\"><\/textarea><\/span>\n\t<\/p>\n\t<h3>Consentimiento\n\t<\/h3>\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"consentimiento\"><span class=\"wpcf7-form-control wpcf7-checkbox wpcf7-validates-as-required\"><span class=\"wpcf7-list-item first last\"><label><input type=\"checkbox\" name=\"consentimiento[]\" value=\"Declaro haber le\u00eddo las pol\u00edticas de privacidad y autorizo el tratamiento de mis datos conforme a ella.\" \/><span class=\"wpcf7-list-item-label\">Declaro haber le\u00eddo las pol\u00edticas de privacidad y autorizo el tratamiento de mis datos conforme a ella.<\/span><\/label><\/span><\/span><\/span>\n\t<\/p>\n\t<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Enviar reclamo\" \/>\n\t<\/p>\n\t<p><i>Puede imprimir esta hoja presionando Ctrl + P<\/i>\n\t<\/p>\n<\/div>\n<style>\n\n .libro-reclamaciones {\n max-width: 800px;\n margin: auto;\n background: #f5f7ff;\n padding: 30px;\n\n}\n\n.libro-reclamaciones h3 {\n color: #0707AD;\n margin-top: 20px;\n font-size: 22px;\n border-bottom: 1px solid #ccc;\n padding-bottom: 5px;\n}\n\n.libro-reclamaciones p {\n font-size: 16px;\n margin-bottom: 15px;\n color: #333;\n}\n\n.libro-reclamaciones input[type=\"text\"],\n.libro-reclamaciones input[type=\"email\"],\n.libro-reclamaciones input[type=\"tel\"],\n.libro-reclamaciones select,\n.libro-reclamaciones textarea {\n width: 100%;\n padding: 12px;\n margin-bottom: 10px;\n border: 1px solid #ccc;\n border-radius: 8px;\n background: white;\n font-size: 15px;\n color: #222;\n}\n\n.libro-reclamaciones textarea {\n min-height: 100px;\n}\n\n.libro-reclamaciones input[type=\"submit\"] {\n background: #0707AD;\n color: white;\n padding: 12px 25px;\n border: none;\n border-radius: 8px;\n cursor: pointer;\n transition: background 0.3s ease;\n}\n\n.libro-reclamaciones input[type=\"submit\"]:hover {\n background: #000073;\n}\n\n.libro-reclamaciones i {\n font-size: 13px;\n color: #666;\n}\n<\/style><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<input type=\"hidden\" name=\"trp-form-language\" value=\"es\"\/><\/form>\n<\/div>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Libro de Reclamaciones \u2013 WASIPAI De acuerdo a lo establecido en el C\u00f3digo de Protecci\u00f3n y Defensa del Consumidor, WASIPAI S.A.C. pone a disposici\u00f3n de sus usuarios un Libro de Reclamaciones virtual. Al ingresar sus datos en el formulario, usted acepta el tratamiento de sus datos personales para la atenci\u00f3n de su reclamo, conforme a [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_joinchat":[],"footnotes":""},"class_list":["post-9467","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/wasipai.com\/es\/wp-json\/wp\/v2\/pages\/9467","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wasipai.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/wasipai.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/wasipai.com\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/wasipai.com\/es\/wp-json\/wp\/v2\/comments?post=9467"}],"version-history":[{"count":11,"href":"https:\/\/wasipai.com\/es\/wp-json\/wp\/v2\/pages\/9467\/revisions"}],"predecessor-version":[{"id":10105,"href":"https:\/\/wasipai.com\/es\/wp-json\/wp\/v2\/pages\/9467\/revisions\/10105"}],"wp:attachment":[{"href":"https:\/\/wasipai.com\/es\/wp-json\/wp\/v2\/media?parent=9467"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}